Shipping policy
1. Shipping Area
We ship to valid addresses within the contiguous 48 United States.
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. Shipping Cost
Standard shipping is free on all eligible orders.
Standard Shipping Cost: $0
Applicable sales tax, if any, is shown at checkout before payment.
3. Business Days and Hours
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. federal holidays. Our business hours are 9:00 AM-6:00 PM (UTC-5).
Orders placed outside these hours, on weekends, or on holidays begin processing on the next business day.
4. Order Processing
Orders normally require 1-2 business days for processing before shipment. Processing includes payment verification, order preparation, and packing. If an issue prevents shipment within the stated processing time, we will contact you.
5. Transit Time
Standard transit time is approximately 3-7 business days after shipment.
6. Estimated Delivery
The total estimated delivery time is 4-9 business days, including processing and transit time.
Delivery times are estimates. Weather, carrier disruptions, holidays, and address issues may affect delivery.
7. Shipping Carriers
Orders may be delivered by USPS, DHL, UPS, or FedEx. Carrier selection depends on the destination, package, and available service.
8. Order Tracking
We send tracking information by email when your order ships and tracking is available. Please allow 24-48 hours after shipment confirmation for tracking activity to appear on the carrier's website.
If tracking remains unavailable after that period, email info@ontqwjatools.com with your order number.
9. Address Changes and Cancellations
Contact us within 24 hours of placing your order to request an address change or cancellation. Requests are not guaranteed after processing or shipment has begun.
Customers are responsible for entering a complete and accurate address. If an address issue results in additional delivery costs, we will explain any proposed charge and obtain your agreement before arranging a paid redelivery.
10. Delayed or Missing Orders
If we cannot ship within the stated processing time, we will notify you, provide a revised estimate, and offer the option to cancel for a full refund as required by law.
If an order is significantly delayed, appears lost, or is marked delivered but cannot be located, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution.
11. Damaged or Incorrect Deliveries
Please contact info@ontqwjatools.com within 3 days after delivery if an item arrives damaged, has a quality issue, or is not what you ordered. Keep the packaging and provide clear photos or video when available. See our Refund Policy for the return and refund process.
12. Contact
Store Name: Ontqwja Tools
Legal Business Name: ONTQWJA INC
Website: https://ontqwjatools.com
Email: info@ontqwjatools.com
Phone: --
Business Address: 18272 CARDINAL LN, GULFPORT, MS 39503, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays